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https://www.welcometothejungle.com/fr/companies/metroscope/jobs/industrial-solution-engineer_paris

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You will join the Operations department, whose mission is to deploy software to our customers, but also to maintain and continuously improve the diagnostic methodology.
The department is divided into 3 teams: Project Management, Process, and Customer Success.

As a member of the Customer Success department, your responsibilities will include:

Supporting subscribed customers as a solution expert (60% of the time)

• Technical & Organizational Support: Assist users in achieving value through the software.
• Reporting and Feedback Loop: Share insights from customer interactions.
• Proactive Issue Resolution: Address technical, organizational, and occasional IT-related customer issues.
• Customer Health Monitoring: Assess customer health to identify risks and opportunities.
• Generate Business Opportunities: Identify upselling and cross-selling opportunities

Contributing to structuring the customer success team (20%)`

• Monitoring Tools: Enhance tools to align with current challenges.
• Update and Build New Processes: Develop or adapt processes for experience sharing

Providing transversal contributions (10%)

• Pre-sales Engineer: Support the business team with your customer problem-solving experience.
• Feature Development Support: Collaborate with product and marketing teams.
• Support Ops Engineers: Share technical insights and develop collective knowledge.

Engaging in other company contributions (10%)

This position will require some business travel (5-10%) to visit customers.

Educational and professional background

• You have a engineering degree
• And over 3 years in project management or consulting (customer-facing experience highly appreciated)

Hard skills

• Tech-savvyness, ability to master SaaS / digital tools
• Comfortable with industrial assets (CCGTs, Nuclear, etc.).
• Thermohydraulic background to understand performance issues.
• Data analysis and programming skills (Python, SQL, etc.).

Soft skills

• Empathy: Understand internal and external perspectives.
• Pedagogical: Communicate clearly and simplify concepts.
• Initiative: Proactively solve customer problems.
• Curiosity: Continuously learn new things..

Bonus points if

• You have hands-on, industrial onsite experience
• You are familiar with machine learning / have already used a tool based on statistical pattern recognition
• Last but not least, you have a high interest in the industry / energy sector and are willing to contribute to energy transition.

WORKPLACE

📌 This position is based in our Paris office, boulevard Haussmann, 3 minutes from the Saint-Lazare train station.

👩‍💻 You will be able to telecommute up to 2 days per week (days determined at your convenience).